01 Who we are

LOROCAT Ltd (“LOROCAT”, “we”, “us” or “our”) is the controller responsible for your personal data when you use our website at lorocat.com (the “Site”) or contact us. We are a company registered in England and Wales under company number [your company number], with our registered office at Unity House, Suite 888, Westwood Park, Wigan, WN3 4HE, United Kingdom.

This policy explains how we collect, use and protect your personal data, and your rights under UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you have any questions, contact us at support@lorocat.com.

We are registered with the Information Commissioner’s Office (ICO) under registration number [your ICO registration number].

02 The personal data we collect

We may collect and process the following:

• Contact and communication data — when you email us or otherwise get in touch: your name, email address, phone number (if you provide it), your organisation, and the content of your message.
• Technical data — internet protocol (IP) address, browser type and version, time-zone setting, operating system and platform, and other technology on the devices you use to access the Site.
• Usage data — information about how you use the Site, such as the pages you visit and how long you spend on them.

We collect technical and usage data only where cookies or similar technologies are in use — see our Cookie Policy. We do not knowingly collect any special category data (such as data revealing health, race or religion) through the Site, and we ask that you do not send us such data unless necessary.

03 How we collect your data

• Directly from you — when you contact us by email or otherwise communicate with us.
• Automatically — as you interact with the Site, we may collect technical and usage data through cookies and similar technologies, where enabled. See our Cookie Policy.

04 How we use your data and our lawful bases

Under UK GDPR we must have a lawful basis for processing your personal data. We use your data as follows:

• To respond to your enquiries and communicate with you — lawful basis: our legitimate interests (responding to and managing enquiries) and/or taking steps at your request before entering into a contract.
• To provide, secure and improve the Site — lawful basis: our legitimate interests (running and improving our website and protecting it).
• To use non-essential cookies and analytics — lawful basis: your consent, which you can withdraw at any time.
• To comply with our legal and regulatory obligations — lawful basis: compliance with a legal obligation.

Where we rely on legitimate interests, we have considered whether those interests are overridden by your interests, rights and freedoms.

05 Who we share your data with

We do not sell your personal data. We may share it with:

• Service providers (processors) who help us run our business and website, such as hosting, IT and analytics providers. They may only process your data on our instructions and under appropriate agreements.
• Professional advisers, such as lawyers and accountants, where necessary.
• Authorities or other third parties where we are required to do so by law, or to establish, exercise or defend our legal rights.

06 International transfers

Where we, or our service providers, transfer your personal data outside the UK, we ensure a similar degree of protection by relying on an appropriate safeguard recognised under UK data protection law — such as an adequacy decision, or the International Data Transfer Agreement (or the UK Addendum to the EU Standard Contractual Clauses). You can ask us for more information about the safeguards in place.

07 How long we keep your data

We keep personal data only for as long as necessary for the purposes we collected it for, including to satisfy any legal, accounting or reporting requirements. Enquiry correspondence is generally retained for as long as needed to deal with your enquiry and for a reasonable period afterwards, after which it is deleted or anonymised.

08 Your rights

Under UK data protection law you have the right to:

• request access to your personal data;
• request correction of inaccurate or incomplete data;
• request erasure of your data;
• object to, or request restriction of, our processing;
• request the transfer of your data (data portability);
• withdraw consent at any time, where we rely on consent.

To exercise any of these rights, contact us at support@lorocat.com. We will respond within the timeframes required by law (usually within one month). You will not normally have to pay a fee.

09 Security

We have appropriate technical and organisational measures in place to protect your personal data against unauthorised access, loss, misuse or alteration. No transmission over the internet can be guaranteed to be completely secure, but we take reasonable steps to protect your information.

10 Cookies

The Site uses cookies and similar technologies as described in our Cookie Policy.

11 Third-party links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their own privacy notices.

12 Children

The Site is not directed at children, and we do not knowingly collect personal data from anyone under 13. If you believe a child has provided us with personal data, please contact us so we can delete it.

13 Changes to this policy

We may update this policy from time to time. The “last updated” date above shows when it was last revised. Material changes will be reflected on this page.

14 How to contact us and complain

For any privacy questions, or to exercise your rights, contact us at support@lorocat.com or by post at our registered office address above.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF; helpline 0303 123 1113; ico.org.uk. We would, however, appreciate the chance to address your concerns first.

01 About these terms

These terms of use (the “Terms”) govern your access to and use of the website at lorocat.com and any of its subdomains (the “Site”). The Site is operated by LOROCAT Ltd (“LOROCAT”, “we”, “us” or “our”), a company registered in England and Wales under company number [your company number], with its registered office at Unity House, Suite 888, Westwood Park, Wigan, WN3 4HE, United Kingdom. You can contact us at support@lorocat.com.

By accessing or using the Site, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree, you must not use the Site.

02 Changes to these terms

We may revise these Terms at any time by amending this page. The “last updated” date above shows when the most recent changes were made. Please check this page from time to time, as the version in force at the time you use the Site is the version that applies.

03 Accessing the Site

The Site is made available free of charge. We do not guarantee that the Site, or any content on it, will always be available or uninterrupted. We may suspend, withdraw or restrict all or part of the Site for business and operational reasons, and will try to give reasonable notice where appropriate.

You are responsible for making the arrangements necessary to access the Site, and for ensuring that everyone who accesses the Site through your internet connection is aware of these Terms and complies with them.

04 Intellectual property

Unless stated otherwise, we (or our licensors) own all intellectual property rights in the Site and in the material published on it, including text, graphics, logos, the LOROCAT name and marks, and the layout and design. These works are protected by copyright and other laws. All such rights are reserved.

You may view, download and print extracts of the Site’s content for your own internal and non-commercial use, provided you do not modify it and you keep all copyright and proprietary notices intact. You must not use any part of the Site or its content for commercial purposes without a licence from us.

05 Acceptable use

You agree not to:

• use the Site in any way that breaches any applicable local, national or international law or regulation;
• use the Site in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
• attempt to gain unauthorised access to the Site, the server on which it is stored, or any server, computer or database connected to it;
• introduce any viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful;
• attack the Site via a denial-of-service attack or a distributed denial-of-service attack;
• reproduce, duplicate, copy or re-sell any part of the Site except as expressly permitted by these Terms.

We will report any breach of these restrictions to the relevant law enforcement authorities and may disclose your identity to them. Your right to use the Site will cease immediately on any breach.

06 No reliance on information

The content on the Site is provided for general information only. It is not intended to amount to advice on which you should rely, and it does not constitute professional, legal, financial or technical advice. Although we make reasonable efforts to keep the content up to date, we make no representations, warranties or guarantees, whether express or implied, that the content is accurate, complete or current.

Any reliance you place on the Site’s content is therefore strictly at your own risk. For advice tailored to your situation, please contact us directly.

07 Our liability

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms that may apply to the Site or any content on it, whether express or implied. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, arising under or in connection with use of, or inability to use, the Site, or use of or reliance on any content on it.

In particular, we will not be liable for any loss of profits, sales, business or revenue; business interruption; loss of anticipated savings; or loss of business opportunity, goodwill or reputation, or any indirect or consequential loss or damage.

Different limitations and exclusions of liability will apply to any services we provide to you, which will be set out in a separate agreement.

08 Links to other sites

Where the Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

09 Viruses

We do not guarantee that the Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access the Site, and you should use your own virus protection software.

10 Governing law and jurisdiction

These Terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by the law of England and Wales. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.

11 Contact

If you have any questions about these Terms, please contact us at support@lorocat.com or by post at the registered office address above.

01 About this policy

This Cookie Policy explains how LOROCAT Ltd (“we”, “us” or “our”) uses cookies and similar technologies on our website at lorocat.com (the “Site”). It should be read alongside our Privacy Policy. For details about who we are, see the Privacy Policy or contact us at support@lorocat.com.

02 What are cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work, or work more efficiently, and to provide information to the site’s owner. Similar technologies — such as local storage, pixels and tags — work in comparable ways. In this policy we refer to all of these as “cookies”.

Cookies may be “session” cookies, which are deleted when you close your browser, or “persistent” cookies, which remain until they expire or you delete them. They may be set by us (“first-party”) or by third parties (“third-party”).

03 The cookies we use

We group cookies into the following categories:

• Strictly necessary cookies — required for the Site to function and to keep it secure. These do not require consent.
• Performance and analytics cookies — help us understand how visitors use the Site so we can improve it. These are used only with your consent.
• Functional cookies — remember choices you make to provide enhanced features. These are used only with your consent.

04 Managing your cookies and consent

Where we use non-essential cookies, we will ask for your consent before setting them, and you can withdraw or change your consent at any time. You can also control cookies through your browser settings — most browsers let you refuse or delete cookies. Please note that blocking strictly necessary cookies may affect how the Site works.

Instructions for managing cookies are available in the help sections of the major browsers (Chrome, Edge, Firefox and Safari). You can also find general guidance on cookies at the ICO website, ico.org.uk.

05 Third-party cookies

If we use third-party services (for example, analytics), those providers may set their own cookies. We do not control these cookies; please refer to the relevant provider’s own cookie and privacy notices for more information.

06 Changes to this policy

We may update this Cookie Policy from time to time. The “last updated” date above shows when it was last revised.

07 Contact

If you have any questions about our use of cookies, contact us at support@lorocat.com.